I wish Scoutbook support would please curtail the automated scripts that remove Scouts from units. They are playing havoc with my families.
I have parents asking why their child’s account was marked as expired even though it correctly shows up in my.scouting.org. It even has the right BSA ID number in Scoutbook. This has been happening for scouts that we put into Scoutbook as they join so they get emails and start earning advancements while we wait for our council to process the application paperwork.
In addition, we have Scouts who did not renew during our recharter, and who we pulled out of the recharter as we cannot subsidize the increased fees. In January or February, they decided they wanted to participate again and completed a new application and paid the requisite fees. Their accounts were also removed automatically while the council processed the application.
Similarly, we have Scouts who graduated to Scouts BSA, and the den leader believed they could enter advancements completed at the end of 2019 in 2020. Scoutbook is preventing us from making those advancement notations as it considers the youth no longer part of the unit. The council staff say they cannot help, and Scoutbook support points to the council.
Please don’t remove Scouts from units automatically. Please let the unit staff make those determinations. Doing otherwise is bringing frustration and poor service to an otherwise good program.
Pack 287 Cubmaster
Southern Shores FSC