Registered Scout missing in SB+ (internet advancement)

Scoutbook Scoutbook Bugs
1

Den leader just notified me (the CC) a kid is missing from his roster in SB plus. Verified in My.Scouting that the youth is still on our roster and up to date with dues. Checked the roster in SB+ and sure enough, the kid is gone.

BSA number is 140796046, we need to record some advancements and can’t.

TIA!

2

@KatieGooding this scout is hit with a bug from your unit renewal - I can try a 24 hour sync but it has not been working with this bug - should be fixed soon

3

@DonovanMcNeil I seem to have fallen victim to this bug as well. Member 140471981 is in my.scouting but I see no record of him in SBP.

4

@Brett that is the same situation there - fix being worked on

5

@DonovanMcNeil Thanks for the confirmation. I actually just found another one as well. Do we have an anticipated resolution date for this issue? Or is there an identified root cause yet? Just trying to understand timeline on resolution to this so I can inform my den leaders.

6

BSA does not publish release dates like this - it has to do with unit renewals

7

I have a unit that had the issue of the scouts disappearing and they came back, not they’re missing again. 133913323, 133848242,130475014. Their Leadership positions also disappear.

8

Is this something that I need to report to my council registrar to correct, or is it strictly a bug? Thanks!

9

@JessicaVolke

You are only listed in Scoutbook as a Merit Badge Counselor. You are not connected to any Scouts.

All 3 Scouts are shown in Troop 91 in Scoutbook.

10

I am the registrar at my council so I am passing along the information. This past weekend those scouts were not showing up on Scoutbook. Also their leadership positions expired out.

11

@JessicaVolke

It would be better if the user posted to the forums so we can ask questions directly.

1 Like
12

Do I have the same situation here? BSA ID 141193097 shows in my.scouting roster but is missing from SB+. Registration was renewed in Dec and looks good to me.

13

@BenMason no - is this Scout dual registered in San Antonio?

14

This scout transferred registration to our unit.

He had been in SB+ until renewal

15

@BenMason ok that is cleaned up for you

1 Like
16

I’m not sure if this is part of the same bug or a different problem, but I also have 2 adults that are no longer showing up in SB but are still on the my.scouting roster…

The BSA numbers are 140448394 and 140155444

This is a significant problem in that it’s interfering with their access to calendar events, they aren’t getting email reminders, etc.

Thanks!

17

@KatieGooding yes both adults have this bug - we do not know when fix will be released - but in most cases it seems users have a new membership 2/1/25 so perhaps that will remedy it

18

@DonovanMcNeil
Scout (removed by Moderator) 140806864 is not showing up in the Unit’s Scoutbook+ Roster.
Scout (removed by Moderator) 140808375 is not showing up in the Unit’s Scoutbook.
Do we know why these things are happening? Is there a fix? (Two separate Units contacted me for these two Scouts.) Thank you!

19

@HeatherDunton 140808375 - has this bug
140806864 is registered in 595 also - so the registrations are causing issues - need to find out if the scout is dual registered

20

Hi,
I have 2 scouts who are not showing up in the Troop Roster at scoutbook.scouting.org or at advancements.scouting.org. I still see them in the Troop roster at my.scouting.org though.
Their BSA Member ID’s are:
140796529
140796520

Can you please check? Thank you!