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Awarding Webelos to a bear when the system says they haven't earned bear

Hello, I am a new administrator. I am entering awards for the upcoming Pack meeting. I am unable to award webelo to a participant because the system says he hasn’t earned bear - but he has. How do I get around this?

Are you in scoutbook or internet advancement?

I’m in internet advancement. I think I just have to go through and award him each rank so that I can get him up to webelo.

Well, that doesn’t make any sense. Let me check on that.

Well the ranks are and should be independent. I would caution against awarding things not earned. I thing more details would be helpful.

has Bobcat been awarded?

Screenshot 2020-01-21 07.08.19

If you are talking about this little advisory, you can still award Webelos no issue

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