Brand New registered Scouts show up in My.Scouting but not Scoutbook

Scoutbook Using Scoutbook
1

This week our Troop has accepted two new Scouts. These are not transfers but new Scouts. They appear on our My.Scouting Roster but not in Scoutbook. Help?

2

Please provide their bsa member numbers (no names), and we can take a look.

3

140899983 and 140902389

4

Also: The parents show up but not the Scouts. 140899983 and 140902389

5

We have asked the developers to look into this

6

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