Brand New registered Scouts show up in My.Scouting but not Scoutbook

This week our Troop has accepted two new Scouts. These are not transfers but new Scouts. They appear on our My.Scouting Roster but not in Scoutbook. Help?

Please provide their bsa member numbers (no names), and we can take a look.

140899983 and 140902389

Also: The parents show up but not the Scouts. 140899983 and 140902389

We have asked the developers to look into this

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This should be fixed.