New Scout Not Registering in Scoutbook

Hi. We have a new scout shoes parent created an account but the scout is not registering with our pack. I have seen that the correct pack was entered in the account. Please help. Thank you!

@ScottSanford - is that scout on the roster at

We don’t know. No one can find him, including his parents. Do they need to put his info in again?

Did they Register the scout? like at Did a Key 3 accept the scout in Application Manager?

@ScottSanford - or was this done purely in scoutbook?

I’m not understanding the issue. Is this someone you know? What’s their bsa member number?

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