New Scout Not Registering in Scoutbook

Scoutbook Using Scoutbook
1

Hi. We have a new scout shoes parent created an account but the scout is not registering with our pack. I have seen that the correct pack was entered in the account. Please help. Thank you!

2

@ScottSanford - is that scout on the roster at my.scouting.org?

3

We don’t know. No one can find him, including his parents. Do they need to put his info in again?

4

Did they Register the scout? like at beascout.scouting.org? Did a Key 3 accept the scout in Application Manager?

5

@ScottSanford - or was this done purely in scoutbook?

6

I’m not understanding the issue. Is this someone you know? What’s their bsa member number?