n the BSA having problems with the YPT site?
I ’ve spent most of Tuesday and Wednesday attempting to log into My.Scouting to update my YPT. There are various error messages and failures.
I’ve used 2 different laptops, Google Chrome and Avast browsers, same set of problems. I’ve cleared history and rebooted both machines.
From my.Scouting I’ve had “Loading Scripts” message the never connects or I see the login page, enter my credentials then get the “Loading Scripts” message.
Also from My.Scouting, login page, enter my password etc. returns a brief redirecting screen followed by System failure (error code: -5) and of course, National has no interest in helping volunteers
As a test, I’ve logged in successfully with a friends information, could there be a userid issue?
PS, I find the chatbot completely useless and frustrating
When you go to my.scouting.org to log in, try reloading the page (hard refresh by clicking CTRL + reload).
If that doesn’t work, you might also want to try using a private / incognito window.
Jennifer, thank you for the suggestion- neither option worked.
I’m thinking there may be a problem with the userid.
David -
User Support has been moved to your local Council. Check with them and they can contact National if there is an issue with the userid.
There have been issues with YPT not recording correctly, supposedly corrected recently.
Other thread here: YPT Not recording completions - #79 by CharleyHamilton
@DavidOneil Hi David, I will send you a private message for more information.
Hi Jennifer, what was the resolution to this problem? I know of someone else having the same issue. Once login credentials are entered, “Loading Scripts” message appears and never connects.
@MatthewAnderson6 Some people have a multiple account issue. Sometimes it’s a browser / operating system issue.
Try having the person force reload the page or open in an incognito window.
Do you know if they are signing in using their BSA username and password? Or if they are signing in using the alternate Google / Apple sign in?
Outside of that, we would need a BSA member number to see if maybe there is a duplicate account issue.
She is using her BSA username and password through Microsoft edge, she also tried chrome. BSA ID 133558051
@MatthewAnderson6 OK, please ask her to try again.
She was able to get in. Thank you!
