Can a Scoutbook account be deleted and start over?

Continuing the discussion from Scoutbook - multiple issues:

Dear Scoutbook Team,

In reference to my previous post, I sent an invitation via Scoutbook for the ASM to connect to his Scoubook account but he is still having trouble logging in. He has asked for his account to be deleted and for a new one to be created.

Is it possible to delete his Scoutbook account and “start over” with a new account?

If not, what can I do to help him successfully log into his Scoutbook account?

Please advise.

Thank you,
Yours in scouting,
Elisabeth Krause

Post the BSA # of the user and we can look @ElisabethKrause

BSA member number: 137272743
User ID: 11828014

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