Can find MB counselor in MB counselor search, but can't invite to connect to a scout

In my troop’s MB Counselor list, I can find a merit badge counselor, listed as approved for the MB of interest by council, available, YP doesn’t expire until 2024. Yet when I try to go into a scout’s advancement and invite that MB counselor, the MB counselor can’t be found - checked MB Counselor only, searching by name and email - which I copy/pasted for the search result from the MB counselor list so I’m not fat fingering anything. How do I get the scout and the MB counselor connected?

There’s a known issue, discussed here, among several other places:

The linked thread contains a suggested work-around that the MBC connect to the scout directly. There are instructions on how to do that here:

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