Can’t get emails

User 11638579 is not able to receive emails through Scoutbook. The opt out toggle is not selected. Please help! He hasn’t been able to get emails for two years now and we haven’t been able to identify the issue.

@HowardDraisen that user is opted out of emails

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He’s says he is not opted out and sent me a screenshot to that effect. Please help!

Screen Shot 2021-12-15 at 10.25.01 AM

He is opted out - there is nothing I can do on that - user has to take action

but I see the issue - there is another account that he is using

OK I think this is fixed now @HowardDraisen

Donovan,

Can you please respond directly to the user? He’s sent me screenshots with the toggle off. If there is a different way to opt back on, we don’t know what it is.

Howie

@HowardDraisen this is fixed for the user

That did it! Thank you very much for your help

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