I am able to log into Scoutbook and my.Scouting.org but I cannot log into Scoutbook plus. When I enter my username and password (which work for the other systems, I get this:
Chuck Olson
Troop 463
@CharlesOlson - please make sure you are at advancements.scouting.org and as a matter of fact there should be a link within scoutbook to get there as well
@CharlesOlson try and Incognito Window please
The link sends me to the login page, which doesn’t work.
@DonovanMcNeil - Please refresh my recollection. What is an “Incognito Window?”
Chuck
@CharlesOlson in most browsers it is an Option under File - like a new window - but an incognito/private basically takes things on your computer out of the equation
also are you typing the password or relying on a saved sign in?
@DonovanMcNeil Ahha. Got it.
I’ve done both. The saved username and password works across all the Scouting platforms except Scoutbook plus.
are you sure it is the same saved PW? last login to SB+ was 2/12. Try typing the PW - that is the simple test/solution
lol well it is the same password - but is the SAVED one the same is the question
I tried logging in using Firefox Private and also clearing my cache. No joy on either.
Switched browsers to Edge.and I was able to login so its got to be an issue with Firefox interface. I personally dislike Edge but I can use it till the Firefox issue is resolved.
Are you using a saved pw in Firefox? I would check that.
@DonovanMcNeil I started out using the save password feature but when that didn’t work I manually entered both the username and the password. Did not change the response.
@CharlesOlson I made one minor change - try again just to check
@DonovanMcNeil Donovan. The issue is still there when I try to access it in Firefox. If I use Edge, it works fine. My normal way of accessing Scoutbook plus is from Scoutbook.but recently (before the login stopped working) I noticed that the login wasn’t transferring from Scoutbook to Scoutbook plus. I would have to log in again when I moved from BB to SB+.
@CharlesOlson - this really points to something with your browser as it works for another browser. I suspect it would work on chrome, opera or sea monkey
Agreed although I haven’t tried any other browsers other than Firefox and Edge. (Never heard of sea monkey.)
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