I am unable to log on to Scoutbook using the same username and password that I use for myScouting.org The message I get is “invalid username or password provided” but I’m using my accurate up to date username and password and can get into myScouting.org with them. How do I fix this in Scoutbook?
@PaulPhillips3 First have you tried a private/Incognito window?
No, what is that? I am not sure how to do a private/incognito window.
@PaulPhillips3 Go to File Menu to find it in most browsers
That option is not available in either of my browsers (Edge or Chrome).
FYI: I can get into myScouting.org with my username (pphillips73) and password fine (and my BSA member ID is 134726099), but when I try to use that same username and password to login to Scoutbook it give me the “invalid username or password provided” error. I also tried reseting my password in Scoutbook, but it says it sent directions to QA@scoutbook.org rather than my email@example.com e-mail on file in myScouting.org and with the BSA. Any ideas?
@PaulPhillips3 - here are instructions
Based on the password message, it sounds like you are trying to go to the wrong site. Are you using https://scoutbook.scouting.org
Yes, I am using the correct site, it is just not letting me log in.
Those options are not allowed on my Chrome and are greyed out on my Edge.
Now it is letting me in, so weird, thanks for your help
@PaulPhillips3 - glad it is working but it seems like you are on a restricted OS or account
“scoutbook . org” is not currently a BSA® owned domain. For more see https://www.whois.com/whois/scoutbook.org
“scoutbook . org” website appears to be hacked or a hacker site.
That may also be true for the email server for that “scoutbook” domain.
My laptop was attacked, when I connected to that site.
I recommend scanning your system for malware or rebuilding your system
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.