Scoutbook plus login issue

My Scouting Tools
1

I have a unit leader who can log into my.scouting and scoutbook, but when he tries to get to scoutbook plus for advancement purposes (which he’s done in the past) he cannot log in. He’s tried changing his password. He still can get into my.scouting and scoutbook, but not scoutbook plus. He is using Chrome. Thanks for the info.

2

@AliciaBurken

This sounds like a cache issue. Have him try using a Chrome incognito window.

3

@AliciaBurken What is the user’s BSA member ID number?

(No names, please)

4

I had him try a different browser… it worked. Thanks.

5

@AliciaBurken - that would indicate an issue with Chrome and most likely saved accounts.

6

Thanks Jennifer. I had him try a different browser and it worked

1 Like