Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hello,
We have a Scout (UserID 2797220) who has a Parent/Guardian connection on his profile. But when I click on the Scout’s connection, his mom’s connection displays “Pending.” So, I checked the box to “Send Invite Again” which the parent received. Nothing is happening when she clicks on the “Accept Invite” link. When the parent (UserID 2797223) logs in on Scoutbook, she doesn’t see her Scout on her Dashboard.
So, I tried to add a new connection to the Scout by searching with the email the parent uses on her Scoutbook (and MyScouting) account. Her account didn’t appear. I also tried searching by BSAID (13212064). No results appeared. This is even the same BSA Member ID that appears when I look at the profile of “pending” account connection under the Scout’s profile.
What am I missing here? The parent doesn’t have multiple BSA IDs. She can login on Scoutbook and My.Scouting. But I cannot add her as a connection.
Does the parent show her birth of date on your system? She is linked on Scoutbook now. Her son is transferring to a Troop. When I do the transfer, I get a Parent/Guardian Missing Date of Birth error. I notified the council of the birth date and registrar said she already fixed. But it’s still not working.
It does take a day or so for the DOB to sync into the various systems before you can use the my.scouting transfer tool. If you’ve waited a day, do you still get the same error, or a different one?
