Parent Connected to Two of Three Scouts


I have a parent with three Scouts in the program, two in our Pack. The parent is somehow not connected to their youngest Scout and when I went to add them as a connection, it could not find them. Also would not give me access to see their ID number. What’s our best way forward? They’re relocating soon and I want to help clean things up before they transfer to their new unit. Let me know what further details are needed. Thank you!

TC, Colorado

If the parent is in the unit already by a position or another Scout you can use Connection Manager under Roster, then go to the connection and click the Parent Checkbox

Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a ID to access Scoutbook.

Thank you Donovan! Is this via Internet Advancement’s roster? I’m not as familiar with those tools. This parent is not in leadership but is connected to their other Scout in the Pack.

Connection manager is for admins under - you can only make connections at scoutbook not IA

Ok, thanks! I tried it and the parent is now showing as connected in Connections Manager, but not on the individual Scout’s page. Does it take awhile to cycle through? I tried logging off and back on and that didn’t change anything.

What is scout BSA # and parents Initials?

@TrishaCheek and did you go to the scout page > Connections > choose the parent and make sure the Parent checkbox is checked

Scout’s BSA #: 13862022
Parent Initials: PG

Thanks again!

@TrishaCheek like I said above - go to the connection itself and check the parent box

Screen Shot 2023-06-23 at 12.32.53 PM

Yep, that’s what I did and that parent still does not show up when I navigate to the Scout via his den. His other parent shows, but not this one.

I can setup a screenshare if you want

Sure! That would be great! Thank you!

I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

@TrishaCheek do you see the direct message?

Standing by! Don’t see it yet.

Screen Shot 2023-06-23 at 12.44.20 PM

It will be here at the top in the circle on the right

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