Cannot Locate Existing User for Parent Connection

We have a scout whose older sibling is already in our pack. The older sibling is linked to both mom and dad in scoutbook, but the younger sibling is only linked to dad. I tried to add mom as a connection, but when i use her email or name to search by existing user i get no results. Advice?

Search is broke right now - an admin can Try using Connection manager under Roster to add it - if you can then just go to that connection and check the parent checkbox

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Why is it broken? Bug in the system?

They are adjusting the search because of some potential PII issues. As they do, it is not available

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