When trying to add a parent as a connection to one of my Cub Scouts, I type their name and get results but only get what appear to be the first 10 results found. This has happened with several accounts. For example (name is changed for privacy): trying to add “Ryan Adams” I’d get multiple results for “Bryan Adamson.” I see why those results came up, but there’s no option to list more results.
I’ve also tried searching by email address but that comes up blank. I know the parent I’m looking for right now is in the BSA system because he completed Youth Protection Training and I have his certificate which has his BSA number on it. Unfortunately, I can’t search on that.
Suggestions? Is this a bug or just a user error on my part?