Cannot see both scouts in the same family

Scoutbook Using Scoutbook
1

Hello,
I have 2 children in scouts and when I log in scoutbook, I only see my daughter’s record and not my son. The SM said my account is connected to both kids on his end, here’s a screenshot of what I see when I logged in. I’m supposed to see My family right? My ID number is 135877040. Thank you!

Screen Shot 2021-06-24 at 9.12.22 AM
Screen Shot 2021-06-24 at 9.12.22 AM1298×886 37.5 KB

2

That BSA Member ID belongs to your daughter. The last time her account was logged in was today. The last time your account was logged din was 5/12/21.

3

My SM told me that the UserID he sees linked to my children is 2779016, but he’s not able to see the username or email. I was able to find another BSA log in I have used before which is BSA ID 13802408. Would that be the correct parent account?
Thank you!

4

@Sho what are you doing to log in? Using the Google Log in or entering an email?

5

For BSA ID 13802408 I use google, for BSA ID 135877040 I use my email address.

6

@Sho OK I merged accounts - try using Google to log in to see if it is fixed in SB please

7

Perfect! Thank you so much!!

8

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