Parent can't see son in cub scouts

Scoutbook Scoutbook Bugs
1

"I’m hoping you can help me. Ever since J. moved up to Troop 14 from Pack 15, my log-in for ScoutBook has been all messed up. I log in using my usual credentials and it brings me to Joshua’s page/info, but it gives a warning that “another user is using the same e-mail address”. And I can’t view anything having to do with Pack 15. This is problematic because my younger son is still in Cub Scouts.

Do you know how to get me to be able to access both boys’ accounts? None of the people in Pack 15 that I’ve spoken to have had kids in Boy Scouts & Cub Scouts at the same time, so they don’t know how to do this. I feel like you’re pretty knowledgeable about this stuff so I’m hoping you can help figure it out! And if you can’t, do you know who I can contact?

Thank you"

2

@LauraCincotta If you could please provide the Scout’s BSA member ID number, we can take a look.

3

The boy scout’s ID number is 13548576. I’m waiting for the cub scout’s ID number.

4

@LauraCincotta Which parent is having issues? The mother?

5

Yes, the Mom. I have to have at least 20 characters :slight_smile:

6

@LauraCincotta She has 2 usernames at my.Scouting, and she was logging in with the wrong one.

Please ask her to try logging in with the username that is the part of her e-mail address in front of the @ symbol.

7

Thanks, I let her know. I have another parent (Dad) who is trying to log in to renew his younger scout’s membership, but he only can see his older scout. Maybe same issue? BSA Member ID: 140489150

8

@LauraCincotta This one is a bit more complicated, because the Dad has 2 BSA member ID numbers in your council, and his parent / child relationships are split between them.

I would recommend contacting the local council and ask them to pick one number for him to be primary. Then look up his children using the Registrar Tools, and in the “Relationships” tab / section, they should make sure that he is listed as parent only under the BSA member ID number that is primary.

Also, it would be good if the parent logged in to his account at my.Scouting and double-checked his mailing address and e-mail. There are some differences between the databases.

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