Can't add a AOL rank for one scout out of five

I’m hoping I can find some help quick. We had five AOL scouts this year. I added their adventures in Scoutbook plus and everything work fine for 4 our of the 5. I cannot for the life of me figure out why I cannot apply it to the last scout. In fact, it looks like the rank for the last two years hadn’t been updated, even though when I pull up is adventures, he has older bear and webelo adventures listed. So I went through and recreated and assigned those ranks. It’s weird because the other scouts in his den all have the ranks. I would have assigned Rank as a den each year (this is my seventh year as committee chair). The Troop he’s been participating with want to get him transferred so he can get credit for his activities this month. But I don’t want to transfer him with an issue or without his AOL rank. I see his AOL adventures marked on his completed list, but they don’t show up as completions towards his rank.

Anyone know how to help?



@KimberlyKroenke first guess is Adventures are not approved - but post the Scouts Member ID (no names) and we can look

Hi Donovan,
Thanks for the quick reply and sorry for my delay. I had a family event today. His number is 136548461. Thank you!

@KimberlyKroenke Outdoor Adventure is not approved - I think this is issue - if that does not solve it I can setup a screenshare


It was showing up for me earlier on his completed adventures. Now it is not and it won’t let me add.


when I go to quick entry, I get the little orange triangle by his name that says he already completed it and an error when I try to submit.

@KimberlyKroenke do you want me to setup a fast screenshot to take a look?

I hate that it is late on a Saturday but that would be great!

I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

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