Can't connect merit badge counselors to Scouts

[RajeshVasisht]

Our Advancement Chair is having trouble with Scoutbook functionality related to connecting merit badge counselors to scouts. When doing some research, I noticed these topics which describe our issue perfectly:
Any idea how to fix this? : Can't invite Merit Badge Counselor

Inviting Merit Badge Counselor to Connect With Scout in Scoutbook

I am my unit’s advancement chair. Why will Scoutbook no longer allow me to connect a merit badge counselor with a Scout? What is this “feature assistant,” and why should I have to download something extra to get Scoutbook to work the way that it should, and was until a short while ago?

Has this issue been resolved ?

[edavignon]

The issue with connecting MBCs to Scouts has been fixed. Please describe what is happening so we can research. Provide the BSA Member ID of the Advancement Chair (no names).

[RajeshVasisht]

Thanks for your quick response! Sorry but I’m not following your first sentence. Did you mean that to be a period vs. question mark at the end?

I’ve reached out to our Advancement Chair to ask for these details.

[edavignon]

Sorry, typo, that was a statement, not a question. I have fixed it.

[RajeshVasisht]

Advancement Chair’s BSA ID is 12226576

And her description is: “when I attempt to connect a scout to a MBC, via the “invite counselor” tab, I am taken to a page where I can “+ Add” a connection and where I can select “MBCs only.” (See attached screenshot). I have no luck in getting results via the name or email field. I get a message that states “No record found that satisfies the search criteria.” In the past, the “invite counselor” took me to a page where I could search/select counselors for the specific MB.”

[GaryFeutz]

There are two “issues” described here.

The connections page is the page that Scoutbook has always taken the user to when clicking on “Invite Counselor” from a Merit Badge page.

If you have the Feature Assistant extension installed, “Invite Counselor” is renamed “[scout’s] Connections”, and a new option named “Lookup/Invite Counselor” is added. The Lookup/Invite takes you to a modified Counselor Search page where a connection can be made without having to go to the connections page.

The failure of the search itself should be looked into more.

[RajeshVasisht]

Thanks Gary. How do we know if we have the “Feature Assistant” extension installed?