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Our Advancement Chair is having trouble with Scoutbook functionality related to connecting merit badge counselors to scouts. When doing some research, I noticed these topics which describe our issue perfectly:
Any idea how to fix this? : Can't invite Merit Badge Counselor
And her description is: “when I attempt to connect a scout to a MBC, via the “invite counselor” tab, I am taken to a page where I can “+ Add” a connection and where I can select “MBCs only.” (See attached screenshot). I have no luck in getting results via the name or email field. I get a message that states “No record found that satisfies the search criteria.” In the past, the “invite counselor” took me to a page where I could search/select counselors for the specific MB.”
The connections page is the page that Scoutbook has always taken the user to when clicking on “Invite Counselor” from a Merit Badge page.
If you have the Feature Assistant extension installed, “Invite Counselor” is renamed “[scout’s] Connections”, and a new option named “Lookup/Invite Counselor” is added. The Lookup/Invite takes you to a modified Counselor Search page where a connection can be made without having to go to the connections page.
The failure of the search itself should be looked into more.