Hi, @AlanSmith2,
Have you checked to make sure that they did the mandatory YPT rather than the optional one? @JenniferOlinger describes that issue here: YPT Didn't Update -- Holding Up Recharter - #9 by JenniferOlinger
It’s also possible that the YPT wasn’t fully completed (e.g. one or more modules not played all the way through). You can check that as described at the bottom of @JenniferOlinger’s post.
