One more link for YPT not working

Matt.Johnson · November 7, 2020, 11:32pm

I have an ASM in our unit who completed YPT a couple of weeks back. It clearly states the new date in our training manager report.

When we go to test our our recharter, it still has the old date, again, 2 weeks later. I clicked the “update” button that is supposed to pull in the new info. I can override it, but I would rather it flow properly. Should I report it? It would be nice to get a bug fixed.

edavignon · November 7, 2020, 11:35pm

Matt,

Post the BSA Member ID (nothing else) and I’ll pass this on. Is he able to get an updated certificate from the system?

Matt.Johnson · November 7, 2020, 11:39pm

Thanks! I didn’t ask him for the certificate. I have tried to “evolve” above that to just using the report. It updated his “effective” date from something this coming December to 10/26/22. Internet recharter still has the old date even after refresh.

edavignon · November 8, 2020, 3:00am

Matt,

Cay you ask him if he received the certificate? We don’t need it. I just want to give IT a full story. Is it just an Internet Recharter issue or is there a my.scouting.org issue as well? Knowing if he received the certificate will help determine where the issue is.

Matt.Johnson · November 9, 2020, 6:06pm

I will send him a note and report when I can.

Matt.Johnson · November 9, 2020, 6:25pm

I just got a response, I thought it would take longer. He got the “completion” email with the standard PDF.

edavignon · November 9, 2020, 8:05pm

Thanks Matt, then it sounds like it is just an issue with Internet Recharter not pulling the proper data. Did you do a refresh in Internet Recharter?

Stephen_Hornak · November 9, 2020, 8:13pm

Indeed load roster is your friend in Internet Recharter and it has been that way for me for a decade.

Matt.Johnson · November 9, 2020, 8:56pm

I did and he didn’t refresh. His new cert says 10/26, so 14 days ago. When I click update (maybe 5 times over multiple days), it runs, seems to complete, but no change. I see the same button on multiple steps/screens. I did it earlier in the steps, but tried it again on the “Step 5 of 6: Update Member Data”. No change for him. There were 2 others that did theirs about the same time that he did his and theirs are now current.

Any other thoughts?