Our troop collected dues and is submitting renewal for many of our scouts. The ACH payment failed and we want to resubmit. When trying to renew scouts, we see an error “The following members have existing orders” followed by a list of all our scouts.
How do we either cancel these pending orders or continue them so we can resubmit the payment?
@CharlesPyne it is best to talk to the Council Employee in charge of the process for your council
Have the same issue.
You need to speak with your Council.
On the Roster page, there is a section called “Membership Renewal Orders.” Find the scouts that you are trying to renew and you should be able to click the trash can to delete the renewal order. Once the order is deleted, then you can start over in the upper Roster section - click the scouts, click renew, and then pay online.
Unless it has been fixed, this could only be done by the user they created the partial order. So we had to have 3 families go in and delete their incomplete “orders”. The key 3 could not, and it seemed like council couldn’t directly do it either.
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