Scout Membership Renewal Approved but Not Paid

My Scouting Tools
1

I am the Cubmaster of our pack and have a scout whose parent began the renewal process, but seems to have run into issues during payment. In the my.scouting.org roster, the scout’s record shows as:

  • Registration: Re-Registered
  • Renewal Order Status: Submitted
  • Renewal Status: Eligible to Renew
  • Expiration Date: 12/31/2024

Under the Membership Renewal Orders section, their order shows the following:

  • Order ID: 693661
  • Status: Submitted
  • Paid: No
  • Approved: Yes
  • Receipt: Attached, and shows renewal price but no payment

The parent does not see anything listed under the My Renewals tab - and as such there are no visible options to pay or cancel the renewal order. I also can’t renew on their behalf, when I attempt to renew in my.scouting.org, I get an error message: “The following members have existing orders: scout name”

The Scout’s Member ID is 14929340
The Scout’s Parent’s Member ID is 14927229

I searched through the Membership Renewal FAQ and didn’t see anything that addressed this situation. Is there any guidance on how we can complete the renewal order and have the parent pay the fees?

Thanks,
Brad

2

If they can’t cancel it, you may need to ask your council to submit a ticket to national.

3

There are two steps to resolving the problem of a primary renewal with status “submitted” and “not paid.” A multiple registration is a whole different problem. The problem is there was a glitch that prevented the payment from being recorded and the account is now locked.

  1. Have the person check the account used when attempting to pay the registration.
    A. If payment was made, create a pdf showing this.
    B. If payment was not made, plan to pay.
  2. Talk to your council registrar.
    A. They will submit a national ticket with the pdf proof.
    B. They can process your payment and force renewal.