I am the Cubmaster of our pack and have a scout whose parent began the renewal process, but seems to have run into issues during payment. In the my.scouting.org roster, the scout’s record shows as:
- Registration: Re-Registered
- Renewal Order Status: Submitted
- Renewal Status: Eligible to Renew
- Expiration Date: 12/31/2024
Under the Membership Renewal Orders section, their order shows the following:
- Order ID: 693661
- Status: Submitted
- Paid: No
- Approved: Yes
- Receipt: Attached, and shows renewal price but no payment
The parent does not see anything listed under the My Renewals tab - and as such there are no visible options to pay or cancel the renewal order. I also can’t renew on their behalf, when I attempt to renew in my.scouting.org, I get an error message: “The following members have existing orders: scout name”
The Scout’s Member ID is 14929340
The Scout’s Parent’s Member ID is 14927229
I searched through the Membership Renewal FAQ and didn’t see anything that addressed this situation. Is there any guidance on how we can complete the renewal order and have the parent pay the fees?
Thanks,
Brad