I renewed our unit in the system, got to the $ page stating payment was received and our status is “submitted”. It said to check back later to for the status or my renewal order. I never received a status via email, nor did I receive a receipt for payment. Our Council can see that batch number 33665 (my renewal application) has been completed and that the $103.00 has been paid (payment is also validated by my bank statement). However, up until last week, both Council and I saw my Unit’s status as Initiated. Council has submitted a ticket to National; however, nothing has been forthcoming of my Unit’s status and my dashboard no longer shows any status. It’s as if we are set to expire on 7/31/2024 and the option to renew is still at the bottom of my Unit Renewal screen. As we are getting down to the wire, I need someone to look at this and help our Unit get to closure.
Unfortunately this is an issue only your council can assist with. The SUAC does not have visibility into unit renewal and no one from BSA IT monitors the forums.
OK, thank you for getting back so quickly.
Stacey
We’re seeing the same exact thing. Recharter done. Shows “Initiated” for a week or so, then disappeared as if we’d never done it. I called Council, and they said they can see our Recharter as completed on their end, thankfully.
Council also said this glitch is a widespread problem. One unit had rechartered twice, and currently in “try to get refund” phase.
