I renewed our unit in the system, got to the $ page stating payment was received and our status is “submitted”. It said to check back later to for the status or my renewal order. I never received a status via email, nor did I receive a receipt for payment. Our Council can see that batch number 33665 (my renewal application) has been completed and that the $103.00 has been paid (payment is also validated by my bank statement). However, up until last week, both Council and I saw my Unit’s status as Initiated. Council has submitted a ticket to National; however, nothing has been forthcoming of my Unit’s status and my dashboard no longer shows any status. It’s as if we are set to expire on 7/31/2024 and the option to renew is still at the bottom of my Unit Renewal screen. As we are getting down to the wire, I need someone to look at this and help our Unit get to closure.
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Unfortunately this is an issue only your council can assist with. The SUAC does not have visibility into unit renewal and no one from BSA IT monitors the forums.
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OK, thank you for getting back so quickly.
Stacey
We’re seeing the same exact thing. Recharter done. Shows “Initiated” for a week or so, then disappeared as if we’d never done it. I called Council, and they said they can see our Recharter as completed on their end, thankfully.
Council also said this glitch is a widespread problem. One unit had rechartered twice, and currently in “try to get refund” phase.
