Connection not visible but 'already exists' when attempting to add

Scoutbook Using Scoutbook & Scoutbook Plus
1

Scout #142029171 is the legal ward of adult #142029171. He signed him up online in my.scouting and is listed as the adult on the Application.

When I look at the Scout profile, there is no connection to that adult. However, when I attempt to add that adult I get an error message that the connection already exist. I think everything is fine behind the scenes but it’s odd that nothing shows up on the UI for this connection.

2

You shouldn’t need to create the connection between the two if they signed-up online. How long ago did they sign-up?

Depending on what some of the SUAC can see in the membership database, you may need to talk to council to get the scout/guardian relationship straightened out in the database.

3

@AndrewBrezinsky Ward of holds no weight in Scouting IT - in the registrar system there is a GUARDIAN checkbox - council needs to turn that on for the relationship

1 Like
4

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.