There is a single cub scout in our pack who is showing up, and is selectable, when composing a Scoutbook message. He is the only youth member that is appearing. I checked his profile thinking this may have had to do with an incorrect birth year but that does not appear to be the case. I also do not see an email address associated with his profile so I don’t believe his parents invited him to connect (the parent is invited but not connected anyway). I cannot find anything else that may explain this.
Can anyone help with what may cause this and how it can be resolved?