Both of my sons are not receiving messages when troop wide messages are sent. They do get emails when events are posted, but not when a message is sent via scout book. I am also the assistant scoutmaster and have full admin control of the account - I have gone through to make sure their emails are there and are correct and they have not opted out. I am associated both as parent and scoutmaster/admin to their accounts.
I also noticed that I am unable to change their email addresses to see if it an email domain issue. Any suggestions or help with this?