Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am having a similar issue with scoutbook reports - trying to use this COVID19 school closure time so scouts can catch up at home - hard when their reports don;t match up with the screens - did you ever get a resolution? Super frustrated right now
the hiking/ service and camping hours are all there - this cub scout is missing all the arrow of light requirements on the CS History Report. They are visible on his indivdual screen and on his brother’s report in the same den but don’t show up on his. It is maddening and the parents won’t be happy and I can’t blame them. All the kids in the den have completed these requirements together and this one boy’s info doesnt transfer onto the report