Cubmaster lost access

I have a cubmaster Member ID # 136963946 A. R. who is a registered Cubmaster. She just lost her dashboard for her Pack 3017 Five Rivers Council. I checked My.Scouting and her registration is good. Any assistance would be appreciated.

Your Scoutmaster has 2 Scoutbook accounts. I will fix this and let you know when it is done.

Here is the problem. Your Cubmaster is registered in 2 Councils. Scoutbook can only handle one MID.

I have merged the blank Scoutbook account into the primary one and updated the MID to point to Fiver Rivers Council.

She should log in to Scoutbook using her my.scouting.org ID that is the portion of her e-mail address before the @ that starts with 1.

Thank you for the help.

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