Den chief doesn't show up/error adding den chief

Scoutbook Scoutbook & Scoutbook Plus Bugs
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I have already successfully added one den chief this year, but with the second one I’m having an issue.

I go to the roster, select ‘add individual’→den chief, and put in the scouts last name and BSA ID (13462161). It says it’s going to send the email to the troop and I confirm that message.

The troop says they have clicked whatever button they need to in order to approve the den chief position. I have gotten an email that says the scout “has been approved to be a Den Chief in your unit. Please review your roster and assign to the appropriate den.“ But I go into internet advancement/scoutbook+ and the scout is nowhere to be found on my roster.

We’ve done this 2-3 times now. Any advice?

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On Roster @JennyDunn - is the Den Chief Filter on? Do you see them in Edit Den?

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OMG. Thank you so much, that did it (more or less - I had to turn on the filter then also search for them, they didn’t show up in unassigned initially). Not sure why the filter wasn’t applied for the first den chief either but, whatever! Problem solved and thank you SO MUCH!

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