Den leader has recently been unable to add adventures using quick unit entry, select scouts, approve adventures, and edit calendar. The permissions were not changed. Need help!!
The fundamental permissions structure was changed on Monday, so many people are finding that they don’t have the access they used to/thought they did. Please have one of the Unit Key 3 (CM, CC, COR) or a Key 3 Delegate (assigned in my.scouting) check the permissions set up as described in the PDF and video linked in the blue banner at the top of these forums. Pay close attention to the superscripts in the PDF. Many people are mistaking optional abilities (i.e. those that can be set for default abilities (i.e. those which are automatically set based on position). Also, note that positions in classic Scoutbook do not have anything to do with the new permissions structure.
Specific to den leaders, the new structure does not appear to understand the “named” den leader positions (e.g. Tiger Den Leader), so scouters in those roles need to be moved to the “generic” Den Leader role. This appears to be part of retiring the den-level-specific den leader positions, which have long been a challenge for the software.
@JnellSuchy that 403 Error is a known bug
who is making these changes and thinks its a good idea? Having den leaders all the sudden not have the ability to update is BEYOND FRUSTRATING. Everything was working fine for over a year and the last month or so it’s been issue after issue after issue. Whoever is in charge of this needs to get better communication to councils, districts and units BEFORE MAJOR CHANGES OCCUR. Unbelievable.
The changes are all being directed by Scouting America national and implemented by national IT. They don’t provide advanced notice of changes. If you believe this should change, you need to push back via your council professionals. The SUAC volunteers don’t have the pull to change policy on updates to SB/SB+ nor regarding notifications. The national staff/developers do not monitor these groups, so it’s not an effective way to provide push-back.
I also have Den leaders that are unable to approve adventures and requirements, nor are they able to use the unit quick entry feature. They have both Den Admin and Den Leader roles assigned as detailed in the PDF. What do we have wrong and how do we fix it?
There isn’t a Den Admin role. I assume you mean Sub-unit (Den) Support? In principle, they shouldn’t need both Sub-unit Support and Den Leader assigned, since DL already captures all of those abilities. Does removing the sub-unit support role fix the issue?
A few other possibilities come to mind if that doesn’t fix things. Are they also assigned to dens in the roster at SB+? Without that, the system doesn’t know what to do with them, so no permissions are assigned.
Are some or all of these scouters who are registered as “Webelos Den Leader” or “Tiger Den Leader”? There have been reports that these “named” den leader positions aren’t picking-up the default permissions, and need to be re-assigned as generic “Den Leader” in the position manager. It might take an overnight sync for the default permissions to propagate after that.
If you post the Scouting America Member IDs for the scouters (no names, please!), the SUAC folks might be able to look into it in more depth.
Make sure you Den Leaders are registered as Den Leaders and not Lion Leader, Tiger Den Leader, Webelos Den Leader or any other position. If they are not, a Key 3 member can change their registered position. They also must be assigned to a den. To assign a leader to a den, click Edit Den in the roster then click the + next ot the leader name to add them.
All of that is done correctly. They are still having issues with the quick view for approvals and awarding. They can’t award anything right now.
If the changes were made today you need to wait for an overnight run for them to take effect.
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