Den leader in my scouting but can't click on anyone

Scoutbook Using Scoutbook & Scoutbook Plus
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Continuing the discussion from Den Leader Role won’t allow edits:

Den leader ID 140286521 was previously the Bear den leader for our pack. She is now the AOL den leader. She is not showing up on the roster as a leader in scoutbook plus. However when she is logged in she has the yellow box dropdown option of den leader, but can not click on anyone. In the old scoutbook, it has her position changed a few times. None are showing she’s a leader as of the current date. She did renew her membership in June. What do we need to do for her to have the permissions to mark stuff off for her den?

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@ChristinaCawrse I have requested a position sync. This user should be back on your roster within 24 hours.

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Thank you. I do see her there now. I will see if the committee chair can now add her as AOL leader. I do see that the rest of the den leaders are listed as den admins, but she is not

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