Den Needs Approval Report doesn't show list of items

@MatthewRyan1

A unit admin (2 keys on the unit roster) needs to go through the process Donovan described to reset your den admin role.

Thanks Donovan for the quick reply … I followed those steps, but does not appear to have an effect.
The odd part is that I still have full access (so not a fully disconnected connection/permissions) – it shows the pending count, and allows for approval (which does go through)… it’s just the list display for review that has the issue.

I believe this has been happening since October (but don’t recall the week/day), if that helps correlate against any release/change history.

No errors in the browser dev tools js console log or network tab.

Happy to help in any further testing/debugging/screenshots – fellow web app/db developer here! I fully understand the difficulty in trying to resolve something you can’t reproduce, even when sure it’s there.

I just ran a test with one of the dens in my pack. I entered an item in a webelos adventure and sure enough it is in the den needs approval and the pack needs approval. To further clarify, I am a unit Admin, Key 3 (Committee Chair) so it seems to be working for me.

@DavidWestbrook are you a den admin or a pack admin? If you have any idea which items were included in the counts but not listed, the scout’s bsa member number (no names) and the items not listed could help us.

@jacobfetzer David is a pack admin.

No problem! Here are various related ID’s:

UnitID=106099
DenID=229158
All 4 scouts in that Den (e.g. ScoutUserID=9690469)
Webelos Rank Req #1 (3mos in Pack).
RankID=11
RankVersionID=59
RankRequirementID=1222

I agree on timing. I did note in the forums other issues noted (with fixes implemented) on the Needs Approval Report around that time as well - as a software tester by profession, I always worry that one bug fix broke something else :wink:

@edavignon Thanks, I will point our Pack admins to this thread as well.

@Stephen_Hornak Did you manually mark completed or use Quick Entry? I’m still trying to figure out why not all of my scouts show up under needs approval, maybe there is a difference between manually selecting completed requirements vs using Quick Entry? Can you try the other way to see if you get different results?

@BruceMacomber - I had used quick entry and just marked the req as completed but not approved. I have backed it out and will try scout by scout.

@BruceMacomber

The developers are trying to collect information to help find the source of this problem. Can you post the Scoutbook User ID (located under Edit Profile) for the Scouts and the items that are not appearing in your Needs Approval report?

I am still having this same issue as well. But I have no idea which scouts have pending approvals. I just see that there are 14 listed but only 1 comes up in the detail list. I tried the “update” on my admin per @DonovanMcNeil suggestion and same thing.

This is happening for both units I admin.

The developers are aware of the issue. The workaround is to use the Pack’s needs approval report.

I have the same issue with both the Pack’s Needs Approval Report and the Den’s Needs Approval Report.

@DavidWestbrook

Can you provide your UnitID (at the end of the Needs Approval report URL), along with the Scout Scoutbook IDs (in the Scout’s profile near the BSA Member ID) and some of the items missing from the Needs Approval report? This will help the developers track down the root cause.

I provided them to @jacobfetzer above:
Den Needs Approval Report doesn't show list of items - #13 by DavidWestbrook

Thanks. I thought those were for the Den Needs Approval report. We have previously reported these to the developers.

1 Like

I am seeing this on Pack Approval or Troop Approval. I have not tried at the Den/Patrol level as I am unit admin/Adv Coord. for both units.

Jonathan,

Can you provide UnitID (at the end of the URL for the Needs Approval Report), the ScoutID (below the BSA Member ID in the Scout’s profile) and some of the items that are missing from your Needs Approval report?

I can’t provide Member IDs for the Scouts as I don’t know which are missing. I’ve looked through several scouts items looking for non-leader approved items and coming up empty. But the reports is showing there are 14 pending. I am concerned there are items earned pending approval and I can’t see them and will miss buying/present awards.

Troop: UnitID=212995
Pack: UnitID=50141

In the Troop, it looks like it is isolated to one Patrol where this is coming from UnitID=212995&PatrolID=120196

@JonathanKing1 is that patrol APPROVED under edit patrol by admin?