Duplicate accounts; account not linked to my scouts

Scoutbook Using Scoutbook & Scoutbook Plus
1

Happy New Year everyone!

The current account in which I log into Scoutbook states that there is another user with the same email. That is probably why this account is linked to only one of my sons, a Tiger. The “other” account seems to be linked to my other son, a Boy Scout. Additionally, when the accounts are merged, please link it to my third son, a Bear.

Thank you in advance for your assistance!

Kind regards,
Rod

2

@RoderickGedey I am looking in to this for you.

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@RoderickGedey I have merged your Scoutbook accounts.

With regard to your third son, you can connect yourself by logging in to Scoutbook and going to:

My Dashboard → Administration → My Account → My Connections

Then click on the red, bold text where it says: “Connect to your Scout as Parent/Guardian.” You will need to know your son’s BSA member ID number in order to connect this way.

Alternatively, you can contact your local council and ask them to use their Registrar Tools to add your parent relationship to all three of your children.

4

Thanks for the quick resolution! Everything looks good on my side.

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