So I have an issue where a Scout and Leader father that transferred to our unit. They had been registered in two different Councils previously and they had combined their BSA IDs, but when Scoutbook added them, they showed up as two different accounts for both. The BSA ID is the same on both accounts, but the Council information was different for each.
Is there a way to combine each of these? I suspect that the bulk of the Scout’s Cub Scout advancement is in one of them and would like to make sure he has credit for his work.
I suggest sending an e-mail to scoutbook.support@scouting.org detailing the problem. Scoutbook is not supposed to allow the same BSA member ID on multiple accounts.
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