Duplicate accounts, help please

Scoutbook Scouting Mobile App
1

I cannot see my son’s advancement info on the Scoutbook app, I believe this is because I have two member numbers #13306603 (old parent) and #140890684 (training and troop position)

Can you please combine? #140890684 should be the surviving account.

I assume I’ll need to contact our council to remake the family connections?

2

@TimByrne This should be fixed. You might need to log all the out, then log back in again.

3

Good morning! (here)

Can you please merge 2 BSA ID’s?

Old: 14599057
New & current: 141055149

4

@JamieHaller that is fixed

1 Like
5

Thank you. The two accounts had individual logins and both still work but appear to go to the same place. Does this sound correct?

6

@TimByrne Yes, you do have 2 usernames (logins) at my.Scouting, and both have the same BSA member ID number set as primary.

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