We have a Scout who just had a second Scoutbook account recently appear. What’s odd is:
- The second Scoutbook account has him with the same nickname as his dad, which is not correct for the boy.
- The second account has a different BSA ID, and it matches what’s on our roster at my.scouting.org.
- Both accounts are exactly synchronized on advancement.
This may be related to him accidentally not being rechartered. It was spotted halfway through the year and corrected. We’re still using an alternate platform (ugh), so our leaders almost never log into Scoutbook.
What is the right way to figure out the correct next steps? Is this something I handle here or through our local council?