Duplicate troop accounts and scout account

Please assist. We have a new girl troop and when registered, they have 2 troop account and 2 scout scouts each. Please merge or delete on the the accounts. Thank you

Marinel Troop 118

It looks like each just have 2 memberships in the Troop. Click on one > click memberships > see if there are 2 memberships > if there are just end one

Well you are not even connected to them - a unit admin needs to do that

@Marinel_RamonaDealdo ok lookng at it there is an issue - give me a few to work through it

@Marinel_RamonaDealdo ok I think I got it cleaned up - YOU need to Go to unit Roster > Click your name > click Admin > click Update - that should solve it

When I try to click on my name from the unit Roster, nothing happens. It does not open my account.

It looks like there are 2 different versions of the troop in Scoutbook. They look the same, but the unitIDs are different. I have escalated this to the developers.

However, it might also be a good idea for you to contact your local council and ask them to submit a help ticket on your behalf to National.

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