Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Constance,
I have seen - and am still seeing the exact same behavior for our eagle scouts. See this post for more information. Ultimately, we purchased and awarded 5 separate palms - it not exactly thrifty, the alternative would be to award 1 each of the 3 palm pins and 5 eagle palm certificates.