Email already exists under another account

Scoutbook Using Scoutbook
1

Hi,

I am trying to edit a leader’s email address in scoutbook but when i update the email field to the correct email address i get an error stating “The email already exists under another account”. Does anyone know how to correct this issue?

Thanks.

2

Try going to your unit Roster page, click on “Add Leader”, and then use “Search For Existing User” to search based on the e-mail.

3

Hi Jennifer,

Thanks for the info, i was able to locate the leader via email. However, this now appears to be a different account with a different BSA #. I am guessing this means they have 2 BSA accounts in the system. Do you know how i would confirm which one is correct? Is this something i should speak to my council about?

Thanks.

4

A key 3 can look at my.scouting.org > Member Manager > and see which BSA # is associated with your unit

1 Like
5

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.