Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
In regards to ongoing issues with some people getting emails from scoutbook and others not, I believe I have isolated the issue and request BSA technical staff to correct it.
Emails from scoutbook are being sent with a DKIM header, with a selector of ‘scoutbook’ and domain of ‘scoutbook.scouting.org’. Per protocol, there should be a DNS TXT record of ‘scoutbook._domainkey.scoutbook.scouting.org’ with the public key of the signature. No such record exists, so many antispam solutions are blocking these emails.
Either create the appropriate DNS record (recommended) or remove the use of DKIM for sender identity verification (NOT recommended).
I came here to find help regarding scoutbook emails. I am the membership volunteer for my pack and I have several parents who have stopped receiving scoutbook emails. My council has not responded to my request for help. Is the solution to check their spam folder?