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Entering Service Hours

Hello
I just had a parent who has a son in our Cub Scout Pack and our Scouts, BSA Troop attempt to put in service hours for her Cub Scout, and Internet Advancement told her she did not have permission to enter anything. She says this has happened multiple times since she did the SSO with my.scouting.org. She also tried to go enter hours for her son in our Troop, and was told the same thing.
Are parents not allowed to enter service hours like they did in the past? It’s very helpful if a Scout’s parents can enter hours as well as advancements for us leaders to review.

They need to make sure they are selecting their parent role from the dropdown. Is she doing that?

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I completely forgot to reply to this. She did not know about that but we got her in there using that and she is able to enter data.

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