Parent Access to Internet Advancement

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have a parent with two scouts and he was trying to jump to internet advancement from one of his Son’s Scoutbook pages to record a hike. The link got him to IA but said he didn’t have rights as he was not a leader, Scout or Parent. Could someone let me know what I need to work with him on to resolve?

Thank you,

Brian

2

Post the parent’s BSA Member ID or Scoutbook UserID (no names) and we will investigate.

3

Was he getting an error message? Did he check the dropdown at the upper right to make sure it was set to one of his parent roles?

4

Thank you

131911058

Brian

5

There is no error message the IA screen just says he needs to be one of the options which he is as a parent.

Please let me know if there is other information I can provide.

Thank you,

Brian

6

@WilliamEvans

Do you know if he was trying to record the activity for son with first initial J or Z?

7

@WilliamEvans

I found a connection to a deleted account belonging to J. I have removed this connection. Have the user try again as this connection may have been confusing the system.

8

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