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Error adding new adult leader to roster, need help

I keep getting an error when trying to add adult leader. It provides a message that system is notifying webmaster, but nothing happens. I have been getting the error since spring.

Is there a different options to update roster? Using the link from scoutbook for my pack.

what is the BSA# of the user @ThomasMoulds - I also reset your admin role as well to see if that helps