Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I’m trying to add an adult as a leader but I get the message “An error occurred and we were not able to create the adult account. Please contact Member Care.”
I find the correct person when I search for her and I’m able to select and then set the positions but I get that error when I submit. Any idea how to contact Member Care to check out this issue or any ideas how to check what is going wrong?
It is actually my committee chair and she is showing up correctly on my.scouting.org as such with no special flags that I see. My account looks like hers there.
What happens if she tries to log in at Scoutbook with her my.scouting credentials? As @Stephen_Hornak noted, registered scouters should automatically have a Scoutbook account set up. The login should – generally – be the same in both places.
Is your CC new as a registered scouter, or has she been registered in another role before?
@AdamStout1 I have set the correct BSA member ID number as primary and requested a position sync. She should be back on your roster in Scoutbook tomorrow.
I would recommend contacting your local council and ask them to use their Registrar Tools to check her children and their user relationships (child / parent). It looks like her Scout with first initial S. is connected to her with the wrong BSA member number (her BSA member number is the wrong one there).