Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have looked at several Scouts in two of my units tonight who questioned not being awarded a merit badge that they thought was complete. Each time I went into Scoutbook and selected the Scout, then scrolled down the Scout’s Merit Badges, and then selected the MB in question. Every Scout showed the same error message: Whoops! We encountered an error trying to process your request.