Error Trying to Mark Scout Eligible for Star - Says Scout doesn't have enough merit badges, but he does if you view his merit badge report

When I go in to the Star requirements screen for a scout, it says he has 3 out of 4 Eagle required merit badges. However, when I click to view the list of his complete merit badges, he has 4 Eagle merit badges completed. It will not allow me to mark his Star rank as completed due to “Youth does not have the necessary merit badges for this rank.” However, he does. How do we fix this?

@JenniferO_Leary what is the Scouts Member # (no name)

@JenniferO_Leary and are the MBs Completed or Approved. It is Approved that matter.

  1. Checking on the status.

They are all marked completed. Member number got cropped for some reason. 135495285

Cooking is not Approved

Mine is showing that it is completed.

@JenniferO_Leary Completed just means the Item is finished by the Scout. Approved means the Scoutmater as said the work is good, approved makes it official.

Figured out how to get into the merit badge. Took a bit. Not sure how it didn’t get marked approved, but I did and now it let me mark things completed.