Error when trying to do Quick Entry for partial merit badge

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

Quick Entry appears to work, but when I go to submit, I continue to get an error (over the past 3 weeks). I am using Chrome. Any suggestions?

Error message:

Whoops! We encountered an error trying to process your request.

Please go to Scoutbook Bugs - Scouting Forums to report this issue.

2

@TaraEschenfelder your Key 3 Delegate and therefore Unit Admin positions ended - that is likely the cause. The unit can give you the positions again to resolve it

3

I’m having this same issue. I checked and I’m still listed as the Advancement Chair. Any ideas on the issue?

4

Might need a screenshare to see it from one of you. Try an incognito/private window first to see if that solves it - I cannot reproduce the issue

5

Here you go, Donovan! Screenshots from early to end are in the attached pdf.
Scoutbook Error 2025.08.04.pdf (648.7 KB)

6

It says:
.

Whoops! We encountered an error trying to process your request.

Please go to Scoutbook Bugs - Scouting Forums to report this issue.

7

@TaraEschenfelder try doing it with No Note

8

I didn’t put in a note and it still gave me the same error.

9

@TaraEschenfelder

This sounds like one or more of the Scouts may have an open Pack membership in Scoutbook. If you post the Scouting America Member IDs (no names) we can look.

10

12564497
14416637
136460112

11

@CaseyPowell

Unfortunately that was not the issue. All 3 are only in the troop. Thanks for providing the data so we could check.

12

Thanks for checking! Could this be due to the migration from Scoutbook to Scoutbook Plus?

13

@CaseyPowell kind of wondering on the version of MB they are on - as the dates I see do not make sense - I can setup a screenshare to take a look

14

I’m hoping this will resolve itself after the migration. There isn’t a huge rush to get these in so I’ll see if it resolves itself in a few days and if not, I’ll check back.