My wife seems to have lost her connection in Scoutbook to all our children, and I’m having trouble adding her back.
My SB ID is 2418316, and BSA ID is 12302388 .
Her SB ID is 2637456, and primary BSA ID in my.Scouting is 12549796. (She has a secondary BSA ID of 134377970. Her Scoutbook user profile does not list her BSA ID.)
Our four children are:
- SB 2418375 , BSA 127634351 (son, aged out)
- SB 2418319, BSA 132650369 (son)
- SB 2637456, BSA 135601584 (daughter)
- SB 10438402, BSA 136534747 (son)
After a few tries from both sides (me trying to add her by name/email/city/state; she trying to add each by name/birthdate/BSA ID), she can see our youngest two children, but only has “Profile” view, not “Full Control”, so she can’t see their advancement.
She got an e-mail invitation to connect to our second-oldest son but when she logs in she can’t see his profile.
Also, when she logs into Scoutbook she sees a message,
“Warning: another user is using the same e-mail address. If this is unexpected, contact your local council or post to the Using Scoutbook Forum.”
Along the way, we got a couple other errors that may be relevant…
- “An account already exists with this email address. Are you sure you want to invite them again?”
- “Whoops! We encountered an error trying to process your request. / Our webmaster has been notified and will fix it ASAP!”
